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Introduction to the Book
Dedication
Acknowledgements
Accessibility
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What is Marketing?
Evolution of the Marketing Orientation
The Marketing Environment
Strategic Framework for Understanding Marketing
Marketing in Different Contexts
Summary
Markets and Purchasing Behaviour
Consumer Market Behaviour
Organizational Market Behaviour
The Purpose of Segmentation and Targeting
Common Segmentation Approaches
Selecting Target Markets
Influences of Targeting on the Marketing Mix
Differentiation and Positioning
Marketing Research
Marketing Information Systems
Customer Relationship Management Systems
Using Marketing Information to Inform Strategy
Understanding Products
Branding
New Product Development
Packaging
Service and Experience Products
Customer Experience Management
What is Price?
Factors Influencing Pricing Decisions
Pricing Approaches and Strategies
Pricing Strategy Analysis
Supply Chains and Distribution Channels
Supply Chains and Distribution Channels in Tourism and Hospitality
Promotion and Integrated Marketing Communication
The Promotion Mix
Developing an Effective Integrated Marketing Communication Strategy
Global Marketing
Sustainable and Responsible Marketing
Navigating the Digital Frontier
Strategic Planning in Marketing
Marketing Planning
Analytic Tools in Marketing Strategy
Marketing Strategy and the Marketing Mix
Glossary
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The Marketing Map Copyright © 2024 by Lian Dumouchel, Thompson Rivers University Open Press is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.